Real estate photo
Editing team
Frequently Asked Questions
1. What are your business hours?
Our editing team is available every day from 1:00 AM to 7:00 PM (CET).
You can send your files 24/7, and we'll begin processing them as soon as possible. Please note that we do not offer 4-hour rush delivery for orders received after 5:00 PM (CET).
Delivery time is calculated from the moment we receive your complete order.
2. How can I know you have received my order?
We send a confirmation email as soon as we receive your order. If you don't receive one within a reasonable time, please check your spam or junk folder first before reaching out to us for support.
3. Which format files do you accept?
We accept all commonly used image formats that are easy to transfer, including JPG, TIFF, PSD, PNG, and more.
For the best editing quality, we highly recommend submitting RAW files whenever possible.
4. Can I request a free test edit?
Yes! Simply send us an email that includes:
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A download link to your image(s)
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Detailed editing instructions
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Reference images or examples (if available)
The more information you provide, the better we can match your expectations.
5. How can I order?
Ordering is simple. Please watch our step-by-step tutorial video for complete instructions: https://www.youtube.com/watch?v=IZON629OCZ8
6. How long do revisions or corrections take?
Most revisions are completed within 2–4 hours, depending on the complexity of the requested changes.
7. I haven't received a confirmation email. What should I do?
If you haven't received a confirmation email after several hours:
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Check your spam or junk folder.
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If it's not there, contact us via Skype or Instagram, or resend your email.
We'll make sure your order reaches us.
8. What payment methods do you accept?
We offer monthly billing for our regular clients.
Payment can be made via:
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PayPal
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Wise (formerly TransferWise)
An itemized invoice will be sent for your approval before payment.
9. My files are too large to email. How can I send them?
Absolutely. If you'd like your completed files delivered via Dropbox, simply let us know when placing your order.
10. Still have questions?
We're always happy to help. Feel free to contact us by email, and we'll get back to you as soon as possible.
